Bilingual Customer Account Manager (Freight Forwarding)
Lachine, QC (On-site) · Full-time · On-site · Permanent · $70,000 - $80,000 CAD · Ref CSC-2026-246
A bilingual Customer Account Manager role with a leading global customs brokerage and freight forwarding provider. You would own a dedicated book of existing accounts and be the voice of the customer inside the business: building relationships, running business reviews, and growing each account by quoting, upselling and cross-selling.
This is account management, not new-client hunting. The book is roughly 30-40 accounts, tiered by size and Quebec-heavy, with customers across Canada. Customer Service Representatives handle day-to-day shipment updates, so your time goes into strategy, retention and growth.
Schedule & location
Permanent, full-time. On-site in Lachine, Monday to Friday, 9am-5pm. Some local client visits within Greater Montreal (mileage covered, no overnight travel), so a valid driver's licence and a car are needed.
What you'll be doing
- Act as the main point of contact for your assigned accounts and build strong relationships with key stakeholders
- Run regular business reviews and visit top-tier customers
- Grow accounts by quoting, upselling and cross-selling air, ocean, customs, warehousing and road services
- Move accounts up the tiers and protect retention
- Resolve escalations: delays, inventory shortages, transportation issues and service disruptions, leading internal teams to a fix
- Monitor customer forecasts and demand trends and support S&OP and SLA management
- Help customers use self-serve BI and analytics tools for shipment-level insight
What we're looking for
- Freight forwarding and/or customs brokerage experience (air, ocean or both)
- Account management or inside sales experience; a senior, sales-minded CSR ready to step up is also welcome
- Strong business acumen and the ability to make decisions across a book of business
- Fluent in French and English
- Salesforce experience; CargoWise and Power BI are strong assets
- Transpacific trade knowledge is an asset
- Lives within a reasonable commute of Lachine
Compensation
- $70,000 - $80,000 CAD base salary
Responsibilities
- Own a book of 30-40 established accounts as their main point of contact
- Run business reviews and visit top-tier customers in Greater Montreal
- Grow accounts through quoting, upselling and cross-selling
- Lead escalations and recovery plans with internal teams
- Support forecasting, S&OP and SLA management
- Help customers use BI and analytics tools for shipment insight
Requirements
- Freight forwarding and/or customs brokerage experience (air, ocean or both)
- Account management or inside sales experience, or a senior sales-minded CSR
- Fluent French and English
- Salesforce experience; CargoWise and Power BI an asset
- On-site in Lachine Monday to Friday, with a driver's licence and a car