CSR / Project Coordinator — Logistics
Hamilton, ON · Full-time · Onsite · Permanent · $58,000 - $68,000 CAD · Ref CSC-2026-205
An onsite Hamilton role on a fast-growing logistics/3PL operations team. You'll coordinate and support multiple projects at once — keeping timelines, schedules, and service expectations on track — while acting as a key point of contact for customers. A strong opportunity to grow within the logistics field.
Schedule & location
Onsite in Hamilton, ON, Monday to Friday. Comfort with occasional after-hours phone support is needed. Company-paid on-site parking.
What you'll be doing
- Coordinate project timelines, schedules, and service expectations directly with customers
- Manage multiple high-priority projects simultaneously in a fast-paced environment
- Handle high volumes of email and customer / carrier communication
- Keep clients updated and track milestones, tasks, and reporting in Excel
- Build and maintain strong vendor and carrier relationships
- Prepare shipping documentation and support data entry
What we're looking for
- Customer-facing and/or project-coordination experience (3PL or logistics an asset)
- Strong communication and interpersonal skills with a professional phone manner
- High multitasking, organization, and detail orientation under deadlines
- Proficiency with Microsoft Excel
- Open to newer grads with a hunger to learn, or candidates from sales / account management
Compensation & benefits
- $58,000 - $68,000 CAD
- Medical and dental benefits; paid vacation
- Company-paid on-site parking; permanent, full-time
Responsibilities
- Coordinate project timelines, schedules, and service expectations with customers
- Manage multiple high-priority projects simultaneously
- Handle high volumes of email and customer / carrier communication
- Keep clients updated and track milestones and reporting in Excel
- Build and maintain vendor and carrier relationships
- Prepare shipping documentation and support data entry
Requirements
- Customer-facing and/or project-coordination experience (3PL / logistics an asset)
- Strong communication and interpersonal skills; professional phone manner
- High multitasking, organization, and attention to detail under deadlines
- Proficiency with Microsoft Excel
- Open to newer grads or candidates from sales / account management